JIRA IS MALFUNCTIONING - PLEASE ADVISE ASAP URGENT ISSUE

[Freeda]

Hi, Firstly I am very satisfied with your software. It's an amazing task managing way to make business run smoothly. Now there is an issue, when changing status on a ticket from Open to Hold to Close it still stays in the open inbox dashboard. Please please if you can find the root of this problem and resolve this asap. Thanks in advance

[Nic Brough _Adaptavist_ · Accepted solution]

I suspect you are not setting a resolution on the issue when it goes into the Closed state.

What type of project is this happening in?  Next-gen or Classic?

[Freeda]

This is the site I am working on https://bsolutions.atlassian.net/secure/Dashboard.jspa

[Nic Brough _Adaptavist_]

That does not tell us anything, other than confirming that you are on Cloud.

We don't have any access to, or knowledge of, that system.  We're mostly simply other people using Atlassian systems of our own.