JIRA Error Message

Kristen Viscardi March 2, 2016

We received this error when trying to restore a JIRA backup from an XML backup file:

 

ataimport.DefaultDataImportService] Importing data is 75% complete...

2016-03-02 19:53:19,166 JiraImportTaskExecutionThread-1 INFO amanandhar 1177x283x1 827u5w 10.111.101.214 /secure/admin/XmlRestore.jspa [jira.bc              .dataimport.DefaultDataImportService] Importing data is 76% complete...

2016-03-02 19:53:19,991 JiraImportTaskExecutionThread-1 ERROR amanandhar 1177x283x1 827u5w 10.111.101.214 /secure/admin/XmlRestore.jspa [ofbiz.              core.entity.GenericDelegator] Error getting entity definition from model

org.ofbiz.core.entity.GenericModelException: Could not find definition for entity name KPlugins

        at org.ofbiz.core.entity.model.ModelReader.getModelEntity(ModelReader.java:299)

        at org.ofbiz.core.entity.GenericDelegator.getModelEntity(GenericDelegator.java:292)

        at org.ofbiz.core.entity.GenericDelegator.makeValue(GenericDelegator.java:487)

        at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.makeValue(DefaultOfBizDelegator.java:419)

        at com.atlassian.jira.ofbiz.WrappingOfBizDelegator.makeValue(WrappingOfBizDelegator.java:231)

        at com.atlassian.jira.action.admin.OfbizImportHandler.parseValue(OfbizImportHandler.java:334)

        at com.atlassian.jira.action.admin.OfbizImportHandler.startElement(OfbizImportHandler.java:226)

        at org.apache.xerces.parsers.AbstractSAXParser.startElement(Unknown Source)

        at org.apache.xerces.parsers.AbstractXMLDocumentParser.emptyElement(Unknown Source)

        at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanStartElement(Unknown Source)

        at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)

        at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)

        at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)

        at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)

        at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)

        at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)

        at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)

        at com.atlassian.security.xml.RestrictedXMLReader.parse(RestrictedXMLReader.java:103)

        at com.atlassian.jira.bc.dataimport.DefaultDataImportService.restoreData(DefaultDataImportService.java:953)

        at com.atlassian.jira.bc.dataimport.DefaultDataImportService.performImport(DefaultDataImportService.java:761)

        at com.atlassian.jira.bc.dataimport.DefaultDataImportService.doImport(DefaultDataImportService.java:332)

        at com.atlassian.jira.web.action.setup.DataImportAsyncCommand.call(DataImportAsyncCommand.java:65)

        at com.atlassian.jira.web.action.setup.DataImportAsyncCommand.call(DataImportAsyncCommand.java:28)

        at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:177)

        at com.atlassian.jira.task.ImportTaskManagerImpl$TaskCallableDecorator.call(ImportTaskManagerImpl.java:148)

        at java.util.concurrent.FutureTask.run(FutureTask.java:266)

        at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)

        at java.util.concurrent.FutureTask.run(FutureTask.java:266)

        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)

        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)

        at java.lang.Thread.run(Thread.java:745)

2016-03-02 19:53:19,992 JiraImportTaskExecutionThread-1 ERROR amanandhar 1177x283x1 827u5w 10.111.101.214 /secure/admin/XmlRestore.jspa [jira.b              c.dataimport.DefaultDataImportService] Error importing data: java.lang.IllegalArgumentException: [GenericDelegator.makeValue] could not find en              tity for entityName: KPlugins

java.lang.IllegalArgumentException: [GenericDelegator.makeValue] could not find entity for entityName: KPlugins

        at org.ofbiz.core.entity.GenericDelegator.makeValue(GenericDelegator.java:489)

        at com.atlassian.jira.ofbiz.DefaultOfBizDelegator.makeValue(DefaultOfBizDelegator.java:419)

        at com.atlassian.jira.ofbiz.WrappingOfBizDelegator.makeValue(WrappingOfBizDelegator.java:231)

        at com.atlassian.jira.action.admin.OfbizImportHandler.parseValue(OfbizImportHandler.java:334)

 

 

1 answer

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Andrew Frayling
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March 2, 2016

Hi Kristen, it looks like you're hitting https://confluence.atlassian.com/jirakb/could-not-find-entity-for-entityname-when-restoring-a-xml-backup-into-a-jira-application-317951241.html

From the references to KPlugin I'd guess that you have a plugin installed on your source instance that you don't have on the instance you're trying to restore to.

Fr

Steven F Behnke
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March 2, 2016

Bingo. I'm pretty sure this is the kepler custom field/katl-commons add-on that is missing – I've seen it myself.

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