JIRA Email this issue custom event notifications are not working. (Email is not shown in email querry)


I tried create custom notification template using JIRA email this issue plugin.

I was following steps in documentation:


Notifications are not going into email query.

Does anybody seen this problem? Any advices?

3 answers

Hi Tomas,

I'm here to help. I have seen your direct email and will reply to that one.


In the meantime a specific, detailed tutorial is available for setting up notifications: http://www.meta-inf.hu/wiki/display/PLUG/Setting+up+Customized+Notifications

Hey guys,

I ran into the same problem just today. JIRA standart events are working, custom events are not.

Did you guys figure it out yet? I would be interested in your solution.



Hi Christopher, can you please explain the situation you are experience?

Just tested now, and it worked fine.

To test custom events, create the events in JIRA and make sure you have a workflow transition that fires the custom event.

Set up notification rules for this event and also make sure that JETI Notification is mapped to the project your issue is in.

for testing purposes, I recommend you change your profile setting "My changes: do not notify me" to "My changes: notify me" otherwise you will not receive notifications for your changes.

If you have more questions, please let me know.


Hi Tibor,

after some further tests i can say that this problem is most probably caused by a custom post function that fires events. The basic JIRA post function for firing events is working without problems, therefore I believe it might be a problem of event listeners or something. 

To sum up, the problem is on our side, not part of the JETI plugin.



Thanks Tibor, I'd been banging my head against the wall trying to figure out why I wasn't receiving notifications. Until I made the 'My Changes: Notify me' change. Thank you!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 09, 2018 in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

386 views 6 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you