JIRA Email Notification periodically

We have a requirement to send Email notification in a given time period to follow up the Reporter for some issues. i.e if priority is Critical. How can we do that in JIRA ?

3 answers

If you're willing to spend money, there are good plugins for this problem, for example this one: https://marketplace.atlassian.com/plugins/com.deniz.jira.reminders/server/overview

 

You could also do it with the standard functionalities of JIRA, you need to play around with this a bit: https://confluence.atlassian.com/adminjiraserver071/configuring-email-notifications-802592925.html

 

To do this manually I'd

a) create a custom event (Admin menu) and add the reporter as a recipient for this event's notifications (Notification scheme)

b) Create a transition from Status_A to Status_A which does nothing except trigger that event. 

c) filter out all the issues where the reporter needs a reminder

d) bulk change -> transition -> use your new transition and trigger the notification.

Only I suspect you'd have to do this once for each status that your issues are in.
... maybe you could automate this (ScriptRunner is a particularly powerful plugin), or maybe you could find a way to do steps c and d via the API so you just have a script running.

 

Hi Kanchana,

Have a look at our add-on https://marketplace.atlassian.com/plugins/net.vacom.jirassimo/cloud/overview

There's extensive support for scheduled messaging.

Best,

Vlad

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