If you're willing to spend money, there are good plugins for this problem, for example this one: https://marketplace.atlassian.com/plugins/com.deniz.jira.reminders/server/overview
You could also do it with the standard functionalities of JIRA, you need to play around with this a bit: https://confluence.atlassian.com/adminjiraserver071/configuring-email-notifications-802592925.html
To do this manually I'd
a) create a custom event (Admin menu) and add the reporter as a recipient for this event's notifications (Notification scheme)
b) Create a transition from Status_A to Status_A which does nothing except trigger that event.
c) filter out all the issues where the reporter needs a reminder
d) bulk change -> transition -> use your new transition and trigger the notification.
Only I suspect you'd have to do this once for each status that your issues are in.
... maybe you could automate this (ScriptRunner is a particularly powerful plugin), or maybe you could find a way to do steps c and d via the API so you just have a script running.
Over the next several weeks we'll be sharing some of our Getting Started guides here in the community. Throughout this series of posts, we'd love to hear from customers and non-customers ab...
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