If you're willing to spend money, there are good plugins for this problem, for example this one: https://marketplace.atlassian.com/plugins/com.deniz.jira.reminders/server/overview
You could also do it with the standard functionalities of JIRA, you need to play around with this a bit: https://confluence.atlassian.com/adminjiraserver071/configuring-email-notifications-802592925.html
To do this manually I'd
a) create a custom event (Admin menu) and add the reporter as a recipient for this event's notifications (Notification scheme)
b) Create a transition from Status_A to Status_A which does nothing except trigger that event.
c) filter out all the issues where the reporter needs a reminder
d) bulk change -> transition -> use your new transition and trigger the notification.
Only I suspect you'd have to do this once for each status that your issues are in.
... maybe you could automate this (ScriptRunner is a particularly powerful plugin), or maybe you could find a way to do steps c and d via the API so you just have a script running.
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Hi Community! me again 🙂 If you’re a marketing team using Confluence, we want to hear your story! How did you start using Confluence? What are your use cases? What have been some of the benefits?...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs