We have:
JIRA v 6.4.11
Crowd v 2.8.3
We did an upgrade of JIRA, Crowd, Confluence, a couple of months ago; Crowd was the major upgrade as we were on a much earlier version. With the upgrades, we had to upgrade Postgres first and then the software. All seemed to go well.
Within the last two months, we started having issues where users were not able to authenticate with JIRA, but you could with Confluence and Crowd. The issue was that the JIRA database password was changed and it was no longer the same as the one in Crowd - thus, users couldn't authenticate. The 'fix' is to reset both passwords and restart.
The issue has started to occur more frequently - it was once a week, now it is almost every other day.
We have confirmed with the administrators that no one is changing database passwords - we have very few and have had the same ones for quite some time.
There was an issue that Atlassian was aware of potentially causing it; but, supposedly fixed for the versions that we have.
Unfortunately, logging is limited.
Has anyone else encountered such a problem? If so, how did you resolve?
We have the downloaded versions, as mentioned, but we have our system hosted and managed by another vendor; thus, I don't have direct access to all of the setup information - but, am an admin such that I can get to any information via the UI.
Any help is most appreciated!
Karie
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.