JIRA Core upgrade to 7 from 6.x,It shows License error

CSDNDemo May 31, 2016
JIRA 访问限制
There is a problem with your JIRA access.
描述	时间	级别	异常
An error occurred performing JIRA upgrade

The data before the upgrade has been exported to /data/jira-core-7.1.6-data/export/jira_autoexport_20160519_151516.zip	2016-05-19 15:15:29	error	
Exception thrown during upgrade: JIRA migration failed. Please contact Atlassian Support at http://support.atlassian.com.
com.atlassian.jira.upgrade.tasks.role.MigrationFailedException: JIRA migration failed. Please contact Atlassian Support at http://support.atlassian.com.
	at com.atlassian.jira.upgrade.tasks.role.RenaissanceMigrationImpl.migrate(RenaissanceMigrationImpl.java:131)
	at com.atlassian.jira.upgrade.tasks.UpgradeTask_Build70100.doUpgrade(UpgradeTask_Build70100.java:54)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeTaskSuccess(UpgradeManagerImpl.java:718)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.runUpgradeTasks(UpgradeManagerImpl.java:609)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgrade(UpgradeManagerImpl.java:493)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeIfNeeded(UpgradeManagerImpl.java:435)
	at com.atlassian.jira.upgrade.UpgradeManagerImpl.doUpgradeIfNeededAndAllowed(UpgradeManagerImpl.java:379)
	at com.atlassian.jira.upgrade.UpgradeLauncher.checkIfUpgradeNeeded(UpgradeLauncher.java:90)
	at com.atlassian.jira.upgrade.UpgradeLauncher.start(UpgradeLauncher.java:47)
	at com.atlassian.jira.startup.ActiveServicesLauncher.start(ActiveServicesLauncher.java:49)
	at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postTenantArrived$4(DefaultJiraLauncher.java:180)
	at com.atlassian.jira.startup.DefaultJiraLauncher$$Lambda$240/1436189772.run(Unknown Source)
	at com.atlassian.jira.startup.DefaultInstantUpgradeManager$StatupTask.run(DefaultInstantUpgradeManager.java:113)
	at com.atlassian.jira.startup.DefaultInstantUpgradeManager.runTask(DefaultInstantUpgradeManager.java:46)
	at com.atlassian.jira.startup.DefaultInstantUpgradeManager.doNowOrWhenInstanceBecomesActive(DefaultInstantUpgradeManager.java:35)
	at com.atlassian.jira.startup.DefaultJiraLauncher.postTenantArrived(DefaultJiraLauncher.java:173)
	at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDBActivated$3(DefaultJiraLauncher.java:161)
	at com.atlassian.jira.startup.DefaultJiraLauncher$$Lambda$239/2050920393.run(Unknown Source)
	at com.atlassian.jira.tenancy.DefaultTenantManager.doNowOrWhenTenantArrives(DefaultTenantManager.java:55)
	at com.atlassian.jira.startup.DefaultJiraLauncher.postDBActivated(DefaultJiraLauncher.java:158)
	at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:147)
	at com.atlassian.jira.startup.DefaultJiraLauncher$$Lambda$32/1722794150.run(Unknown Source)
	at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:298)
	at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:194)
	at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:137)
	at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:103)
	at com.atlassian.jira.startup.DefaultJiraLauncher$$Lambda$3/429132071.run(Unknown Source)
	at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
	at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:101)
	at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:115)
	at com.atlassian.jira.startup.LauncherContextListener$$Lambda$1/914095453.run(Unknown Source)
	at java.lang.Thread.run(Thread.java:745)
Caused by: com.atlassian.jira.upgrade.tasks.role.MigrationFailedException: Unable to parse license: AAAA/g0ODAoPeNptj0FvgzAMhe/5FZF2DoKgV...
	at com.atlassian.jira.upgrade.tasks.role.License.(License.java:32)
	at com.atlassian.jira.upgrade.tasks.role.Jira6xServiceDeskLicenseProviderImpl$$Lambda$314/241051503.apply(Unknown Source)
	at com.atlassian.fugue.Option.map(Option.java:272)
	at com.atlassian.jira.upgrade.tasks.role.Jira6xServiceDeskLicenseProviderImpl.retrieveLicense(Jira6xServiceDeskLicenseProviderImpl.java:38)
	at com.atlassian.jira.upgrade.tasks.role.Jira6xServiceDeskLicenseProviderImpl$$Lambda$299/1004780078.get(Unknown Source)
	at com.google.common.base.Suppliers$MemoizingSupplier.get(Suppliers.java:125)
	at com.atlassian.jira.upgrade.tasks.role.Jira6xServiceDeskLicenseProviderImpl.serviceDeskLicense(Jira6xServiceDeskLicenseProviderImpl.java:30)
	at com.atlassian.jira.upgrade.tasks.role.MoveJira6xServiceDeskPermissions.migrate(MoveJira6xServiceDeskPermissions.java:52)
	at com.atlassian.jira.upgrade.tasks.role.RenaissanceMigrationImpl.executeTasksAndValidate(RenaissanceMigrationImpl.java:108)
	at com.atlassian.jira.upgrade.tasks.role.RenaissanceMigrationImpl.migrate(RenaissanceMigrationImpl.java:124)
	... 31 more
Caused by: com.atlassian.extras.common.LicenseException: Failed to verify the license.
	at com.atlassian.extras.decoder.v2.Version2LicenseDecoder.checkAndGetLicenseText(Version2LicenseDecoder.java:187)
	at com.atlassian.extras.decoder.v2.Version2LicenseDecoder.doDecode(Version2LicenseDecoder.java:125)
	at com.atlassian.extras.decoder.api.AbstractLicenseDecoder.decode(AbstractLicenseDecoder.java:15)
	at com.atlassian.extras.decoder.api.DelegatingLicenseDecoder.decode(DelegatingLicenseDecoder.java:44)
	at com.atlassian.extras.core.DefaultLicenseManager.decodeLicense(DefaultLicenseManager.java:77)
	at com.atlassian.extras.core.DefaultLicenseManager.getAtlassianLicense(DefaultLicenseManager.java:63)
	at com.atlassian.extras.core.DefaultLicenseManager.getLicense(DefaultLicenseManager.java:46)
	at com.atlassian.jira.license.LicenseDetailsFactoryImpl$JiraProductLicenseManager.getProductLicense(LicenseDetailsFactoryImpl.java:132)
	at com.atlassian.jira.upgrade.tasks.role.License.(License.java:29)
	... 40 more

1 answer

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 31, 2016

You will need to tell us what the error is.

CSDNDemo June 1, 2016

Please look at the new information about the issue.

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 1, 2016

It looks like your licence is broken somewhere.

Going back to the installation of 6, what does it say on the licence screen?  I'd like to see everything except the actual licence key (don't want to open it up for people to steal your licence)

 

Like Maxim Maxim likes this
CSDNDemo June 1, 2016

Oh,OK,Thank you so much!!Could you please tell me if the license is broken ,what i should do to fix it?

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 1, 2016

Use a valid licence - go to your my.Atlassian account and copy and paste the whole block from there.

Suggest an answer

Log in or Sign up to answer