When opening any attachment, we receive an error saying 'Oh, it seems we have lost a page. maybe you should raise an issue?'.
In the log file we see error like:
com.atlassian.jira.issue.attachment.NoAttachmentDataException: Attachment does not exist in filesystem d:\Jira\Data\data\attachments\TEMP\TEMP-123\481984
But when checked on the JIRA server, the attachment file is correctly available in the folder. The URL of the attachment when seen in the attachments section of the JIRA ticket also is correct.
This started suddenly from today. We did not do any migration or touched the JIRA server.
After restarting the JIRA server, the problem was resolved and able to view and download attachments correctly.
Any ideas what could have caused this problem?
JIRA Version 6.1.1
It Is difficult to know what caused this problem only from your description. If this attachment is not corrupted you can remove it from the issue and add it again to remove this error.
If you want to reattach it, please do the following:
Please open a support ticket in case this problem becomes recurrent or if the above steps does not solve it.
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG