JIRA Attachment Import via JSON - The filename, directory name, or volume label syntax is incorrect

[Rahul K]

Hi,

I am trying to import attachments to JIRA via the JSON import. The attachments are kept in a folder created in my JIRA_HOME/import/attachments folder

But I still get -

An exception occurred dealing with attachment 'file://D:/Jira/Data/import/attachments/380371/3416141.msg'.
com.atlassian.jira.plugins.importer.imports.AttachmentImportException: An exception occurred dealing with attachment 'file://D:/Jira/Data/import/attachments/380371/3416141.msg'.
Caused by: java.io.IOException: The filename, directory name, or volume label syntax is incorrect
	at java.io.WinNTFileSystem.canonicalize0(Native Method)
	at java.io.WinNTFileSystem.canonicalize(Unknown Source)

D:/Jira/Data -  Is my JIRA Home

I can access the file manually with the URI - file://D:/Jira/Data/import/attachments/380371/3416141.msg

Using JIRA 6.4.6 with jira-importers-plugin - 7.0.12. JIRA is installed on a Windows machine.

Any thoughts?

[Phill Fox · Accepted solution]

I suggest you try the following 

file:/380371/3416141.msg

for the location of your attachments in the JSON file.

[Rahul K]

Thanks! That worked. The Atlassian documentation incorrectly states that we need to give the complete path.

[niek_knijnenburg_pon]

"D:/Jira/Data -  Is my JIRA Home"

Is it also for the process running the import?

Same drive mapping?

same env-settings?

[Rahul K]

Process running the import? - I am using the JSON import facility which is within JIRA, the jira-importers plugin.