It's not the same without you
Join the community to find out what other Atlassian users are discussing, debating and creating.
Hi Community,
I am adding a new user and delete an existing user. Want to inherit existing user's ticket history to a new user. Could you help on this please.
Thanks in advance
Dick
Let me guess: Someone got married and has a new user name?
As far as I know, you will not be able to change all the old user's comments, "Watched" issues and so on to the new user.
What I did for users who married and got a new username was to
a) find all issues assigned to their old account, and assign them to the new account
b) find all issues reported by their old account, and bulk change them so they show the new account as the Reporter
c) Give the new account all the same permissions that the old account had.
d) deactivate the old account
I haven't found a way to bulk add the new user to watchers, because when I tried bulk editing the Watcher field, the person became the only watcher on those issues. I don't think we can bulk change comment authorship at all.
Maybe you could achieve this by fiddling with the database but that sounds like a lot of risk for little benefit.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.
Read moreHi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
Connect with like-minded Atlassian users at free events near you!
Find a groupConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.
Start an AUGYou're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.