Can one e-mail address be used to route updates to different projects based on the ticket ID in the subject?
For example I have legacy project 'A' where ticket ID's of format A1234, and i have new project 'B' with ticket ID's of format B1234. I have one e-mail address of format firstname.lastname@example.org.
We would like to have new tickets sent to this mail address routed to project B and assigned a ticket ID of format B1234. If a legacy ticket which has a ID of format A1234 in the subject gets sent to this address we would like this to continue to be routed to the legacy project 'A'.
Is this possible?
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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