JEMH: Ticket routing to different projects using single e-mail address based on subject ID.

Can one e-mail address be used to route updates to different projects based on the ticket ID in the subject?

For example I have legacy project 'A' where ticket ID's of format A1234, and i have new project 'B' with ticket ID's of format B1234.  I have one e-mail address of format

We would like to have new tickets sent to this mail address routed to project B and assigned a ticket ID of format B1234.  If a legacy ticket which has a ID of format A1234 in the subject gets sent to this address we would like this to continue to be routed to the legacy project 'A'.

Is this possible?

1 answer

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

113 views 1 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you