JEMH: Ticket routing to different projects using single e-mail address based on subject ID.

[John Showell]

Can one e-mail address be used to route updates to different projects based on the ticket ID in the subject?

For example I have legacy project 'A' where ticket ID's of format A1234, and i have new project 'B' with ticket ID's of format B1234.  I have one e-mail address of format support@mycompany.com.

We would like to have new tickets sent to this mail address routed to project B and assigned a ticket ID of format B1234.  If a legacy ticket which has a ID of format A1234 in the subject gets sent to this address we would like this to continue to be routed to the legacy project 'A'.

Is this possible?

[Andy Brook]

Answered over at

• https://thepluginpeople.atlassian.net/wiki/questions/68288646/ticket-routing-to-different-projects-using-single-e-mail-address-based-on-subject-id.