I have configured JEMH for JIRA version 5.2.8
I am sending a mail with following parameters
subject :test mail
when i send this mail , the issue gets created successfully in JIRA
only the directive which is at first line work
for eg:- in above case only '@reporter' works
rest directives comes in description of the ticket.
Help needed for correct syntax of the directives .
This is very comment, when the mail being sent is encoded as HTML. JEMH must convert HTML into a text format before processing. Its quite possible that too much white-space is injected (empty lines) or none are.
You can validate this is the case by turning OFF the directive support, and looking at the content that arrives in the description.
You can change the incoming HTML formatting to correct this for your common case. Usually this relates to exact markup used, SPAN or P or DIV needing /not-needing more than an empty line.
If you can't make progress in HTML conversion, contact support will a full example, and your Profile XML.
No, HTML is a pain, if you can send just text/plain, that will be much less of a problem.
> "What do you mean by 'exact markup'"
I mean what your mail client has encoded the HTML as. Some proprietary systems generate specific formats of HTML, which can be catered for.
> Is there any predefined syntax for mail body while using JEMH ?
The format for directives is specific to the Field Processor you have enabled, eg @Prefix is as you showed above. If you create a JEMH Test Case (not a real email) and set the body as you showed, it should just work. An empty line should separate the block of Directives from the main text payload, which then is used as Description or Comment.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs