Issue creation send assignee notification?

Hello,

On my JIRA Server 6.4.7 I set to OFF the option Allow unassigned issues.

Also I have a Mail Handler that creates issue with Assignee set to null, so the new issue is assigned to the Default Assignee on creation, is that right?

Then, my question is, when JIRA set the Assignee on creation, is it sending an Assigned event notification?

Does somebody know the way to disable this notification?

Thanks a lot!

 

1 answer

1 accepted

Hello Erik,

That is correct, it should go to the default assignee, which is usually the project lead but is setable per project under its settings->roles->default assignee at the top. When the issue is created, it will use whatever the project's notification scheme is set to for the create issue event. You have to edit that notification event to do that. If its using the default notification event, you cant delete it but you can clone it and then edit it. Make sure to update the project to use this one.

This might be a good start: https://confluence.atlassian.com/jira/configuring-email-notifications-185729575.html

Hope that helps.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

726 views 5 16
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot