Issue Collector doesn't work when JIRA associates with SAFE authentication

May I have your suggestion to solve the following problem?

We use JIRA server and associates it with SAFE authentication that every time user access JIRA, the would login by the SAFE crendential (not the JIRA Login page). This causes the Issue Creator (HTML copy and paste to the web) doesn't work as when we press the button "Give Feedbace", normally, there should be an issue creation page occurs with some fields such as Description, Priority, etc. It works properly when I had another session access JIRA during the issue collector work but when I close JIRA session, clear cache browser (chrome) and try again on the issue collector, the issue creation page shows only 2 fields "Name" and "Email" and cannot submit any new issue. Could anyone please advise?

 

1 answer

The fields in the JIRA issue collector should always be the same, whether you are logged in or not unless you have put something customized in your project? 

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Bridget Sauer
Published yesterday in Marketplace Apps

Calling all developers––You're invited to Atlas Camp 2018

 Atlas Camp   is our developer event which will take place in Barcelona, Spain  from the 6th -7th of   September . This is a great opportunity to meet other developers and get n...

43 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you