Is there a way to restrict comments on a JIRA ticket from being sent to Freshdesk?

[CA [DiscoverEquip.com]]

Hey Mark!

I've never personally used Freshdesk, but based on this documentation, it looks like you can get fairly granular with the updates sent from JIRA.  Specifically the "When a comment is added in JIRA" trigger may be what you're looking for.

Good luck!

[Mark Violette]

Thanks and I'm specifically thinking it will involve settings in the WebHooks portion of JIRA or through the groups and/or roles assigned to this new JIRA user ID we established to allow for the two way communication with Freshdesk.  I do not see anything in WebHooks that provides options to connect to a group or role and wanted to ask before spending too much time researching all of the other available WebHooks options.