Thanks and I'm specifically thinking it will involve settings in the WebHooks portion of JIRA or through the groups and/or roles assigned to this new JIRA user ID we established to allow for the two way communication with Freshdesk. I do not see anything in WebHooks that provides options to connect to a group or role and wanted to ask before spending too much time researching all of the other available WebHooks options.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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