Thanks and I'm specifically thinking it will involve settings in the WebHooks portion of JIRA or through the groups and/or roles assigned to this new JIRA user ID we established to allow for the two way communication with Freshdesk. I do not see anything in WebHooks that provides options to connect to a group or role and wanted to ask before spending too much time researching all of the other available WebHooks options.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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