There are some in my organization that would like to turn on emails so that incoming mail could be used to add comments to existing tickets only - not to create new tickets or edit or update values. Comment only. Is this possible without having to buy some plugin or perform brain surgery on JIRA through the file system?
If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...
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