when I have a project with due dates, and users will receive these due date notifications, is it possible to send them an e-mail where they could change the workflow status of the issue they will receive the notification about? Say there is an issue that is due in one day, and the e-mail would include a button to change the workflow status.
There's two parts to this.
The first is that you can create a filter for "due date coming up" and subscribe to it. That solves the "recieve due date notification"
For the link to change workflow, you need to alter the filtersubscription.vm so that it includes the transition link for each issue in there. Start at https://confluence.atlassian.com/jira/customizing-email-content-185729653.html
Just the FAQs! Welcome to the Community, and this Focused-FAQ! Here, we've pulled together some of the most frequently asked questions associated with Jira Service Desk (JSD). We hope ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs