Is it possible to receive a notifications summary?

This question is in reference to Atlassian Documentation: Configuring email notifications

We receive A LOT OF notification emails (on any issue update...).

Is it possible to configure something like a summary notifications (hourly, daily...) instead of individual emails?

1 answer

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Ignacio Pulgar Community Champion Feb 04, 2016

Hi Manuel,

You have several options:

  • Create and save a JQL filter and subscribe to it with the periodicity you need and remove your username to whatever roles that trigger so many notifications (be careful to retain the permissions you need!).
  • Create a new project role, add it to the permission and notification schemes (here you can select the events you would like to be notified of), and ensure your username is added just the recently created project role on the projects you want.
  • Create a filter on your email account to automatically classify the issues received from atlassian.net addresses on a separate folder/tag from your inbox mail.

 

Thank you for the options on your answer.

With options 2 and 3 we would still receiving individual e-mails per notification.

I have tried option 1 (subscribe to a JQL Filter) with some problems. Subscription emails include all the issues meeting certain criteria, not the changes over those issues (may be I am ignoring other JQL capabilities), therefore users receive again and again all issues until they stop meeting criteria (like changing status, assignation, etc.). It would be great to include an issue just once after it has changed.  It would be also great to have a JQL filter that could be applied to all users and projects to receive each user notifications, instead of creating custom JQL filter and subscriptions.

Is there any out-of-the-box option in JIRA to receive notifications on summary emails?

 

Ignacio Pulgar Community Champion Feb 04, 2016

The JQL in the filter subscription is executed one time for each user subscribed to the filter.

This means that a generic filter will send to each user different results, based on their specific Browse Project permissions.

Try subscribing to a filter with this JQL to send it everyday at 23:58:

updated > startOfDay()

So, one filter can be useful to subscribe all your users to issues relevant to them, provided they are set to access only projects that were relevant to them.

Ignacio Pulgar Community Champion Feb 04, 2016

By the way, you can decide the fields you want to be sent by modifying the columns shown on the 'filter' tab, displayed in the menu on the right from the browse issues interface (Issues > Search for issues).

Ignacio Pulgar Community Champion Feb 04, 2016

A better set JQL for the filter subscription would be:

updated > startOfDay(-1)

being executed everyday at 00:01 hours, as that way you always cover the full day and, besides, avoid the risk of suffering a delay that affects the results.

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