Is it possible to customize notifications per team

One of our teams require a particular type of notification.  They want their notifications to go to different groups based on task completion.  So if a task is not completed in a certain time frame the other team gets notified and a new person will be assigned.  They also want attachments sent.

 

Is this possible

1 answer

Yes, the JIRA email notifications can be customized by updating your project "Notification Sheme". Also, check your project "workflow" post-functions, there are "events" being fired up that can be processed by JIRA to know which email to sent for each transition (resolving an issue will fire a resolve issue event which will trigger JIRA to send resolve emails).

However, your requirements is a bit tricky. JIRA does not send emails "based on time periods" but you can setup a "JIRA Subscription Filter" for this. Automatically assigning a JIRA issue is also another feature that can be accomplished using the "JIRA Escalation Service". Finally, an email with attachments can be achieved by "JIRA ScriptRunner Builtin-Script Send Custom Mail".

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

269 views 0 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot