One of our teams require a particular type of notification. They want their notifications to go to different groups based on task completion. So if a task is not completed in a certain time frame the other team gets notified and a new person will be assigned. They also want attachments sent.
Is this possible
Yes, the JIRA email notifications can be customized by updating your project "Notification Sheme". Also, check your project "workflow" post-functions, there are "events" being fired up that can be processed by JIRA to know which email to sent for each transition (resolving an issue will fire a resolve issue event which will trigger JIRA to send resolve emails).
However, your requirements is a bit tricky. JIRA does not send emails "based on time periods" but you can setup a "JIRA Subscription Filter" for this. Automatically assigning a JIRA issue is also another feature that can be accomplished using the "JIRA Escalation Service". Finally, an email with attachments can be achieved by "JIRA ScriptRunner Builtin-Script Send Custom Mail".
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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