Is it possible to customize notifications per team

One of our teams require a particular type of notification.  They want their notifications to go to different groups based on task completion.  So if a task is not completed in a certain time frame the other team gets notified and a new person will be assigned.  They also want attachments sent.


Is this possible

1 answer

Yes, the JIRA email notifications can be customized by updating your project "Notification Sheme". Also, check your project "workflow" post-functions, there are "events" being fired up that can be processed by JIRA to know which email to sent for each transition (resolving an issue will fire a resolve issue event which will trigger JIRA to send resolve emails).

However, your requirements is a bit tricky. JIRA does not send emails "based on time periods" but you can setup a "JIRA Subscription Filter" for this. Automatically assigning a JIRA issue is also another feature that can be accomplished using the "JIRA Escalation Service". Finally, an email with attachments can be achieved by "JIRA ScriptRunner Builtin-Script Send Custom Mail".

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