is there a way to filter incoming e-mail to different projects? A client of ours has one e-mail address for various clients and he'd appreciate an option to automatically having incoming e-mails from different clients filtered into projects or epics. I am asking if this is possible through 1 e-mail, if he would need to have several e-mail addresses or if this isn't possible at all; and if it is possible, can it be done in Core or Service desk? Or through which add-on?
In my opinion it is easier to set-up discrete Mail Handlers i.e. have a dedicated and unique email address for each project.
This can be done in JIRA Core:
Note: JIRA Service Desk has it's own Email Handlers:
JIRA give you the option to specify the folder name that the mail handler will use; therefore, in your email address you can create as many folder as you need and some rules to place the emails in the correct folder.
I believe this is not possible in JIRA with a single email address without any addons.
JIRA mail handlers will listen on a single address and will create issues in the project configured for them.
What you can do is to have email address aliases. Aliases are created for a real email account. Your client could have a dedicated email alias.
Having aliases, you can add multiple mail handlers listening on the same email account but configured with different Catch Email Address. Catch Email Address specifies the address the mail handlers check when selecting the emails to process.
There are a few addons that can work on a single email address and still route issues to different projects depending on the sender's email address or domain.
I would recommend JEMH. It's very flexible and will give you lots of options. It's not exactly super easy to configure, but you would have more options.
Sorry to revive an old thread, but wanted to confirm while this works great in JIRA, Service Desk email handling has regressed so there is NO way to do this with Service Desk projects? JIRA Mail Handlers will not work with service desk projects it appears and the new/built-in handlers for Service desk have NO features/options (not even per folder) - is this correct?
Does anyone know of any addons/otherwise that could resolve this? Either using mail aliases (ie the catch-all route on JIRA core) or even just having service desk pull from a specific FOLDER and I can sort into folders at the email account level. This is a concern with exchange online as we need to pay per-mailbox and it's a waste to have to create multiple full-user licenses just for each service desk. Any ideas? Thanks
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