In JSD i need an automation and SLA configuration for auto closure issue from my bucket which was i

Rajashekara J May 29, 2019

need jql query for to auto closure my jsd issues pls guide me how to do this one with out any plugin i want to do this one

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Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 4, 2019

Hi Rajashekara,

Thanks for reaching out to Atlassian Community!
For us to help you with this case, we need more details about the conditions that the ticket would be auto-closed.
By default, the template for IT Service Desk has this SLA setting and this Automation, both work together to auto close issues:

Screenshot 2019-06-04_12-36-42.png

Screenshot 2019-06-04_12-37-03.png

If you need help with the JQL we need details about what type of tickets you need to auto-close.

Regards,
Angélica

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