Importing Existing Key via CSV

I have a CSV file from our partner who extracted it from their Jira.  I am importing it into a cloud test version.  New keys are assigned rather than accepting the value from the import file.  What am I doing wrong.

1 answer

You can't import the Issue Key. It's only there so that you can update existing issues, not create new issues with the key provided from the CSV.

Thanks Steven.  Any suggestion on another option to store the old key womewhere?

I would simply map it to External Issue Id, which should be an existing Custom Field created by the importer.

No problem, happy to help out a little

Another import question.  Test file has multiple comments in separate fields.  I tried importing them with each field have the designation Comment and also tried defining each field with the label Comment 1, Comment 2, etc.  Neither seems to work,  Any ideas?

Format should look like this: 

| Comment | Comment | Comment |
| "01/01/2012 10:10;Admin; This comment works" | "01/30/2015 19:10;username; Another comment" | "05/02/2017 01:15;developer; Three comments for luck!" | 

https://confluence.atlassian.com/adminjiracloud/importing-data-from-csv-776636762.html#ImportingdatafromCSV-TipsforimportingCSVdataintoJIRAfields

I think I was missing the quotes.  I'll give it a try.  Thanks

No sweat, good luck!

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

248 views 0 11
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot