Importing Existing Key via CSV

[Larry Miller]

I have a CSV file from our partner who extracted it from their Jira.  I am importing it into a cloud test version.  New keys are assigned rather than accepting the value from the import file.  What am I doing wrong.

[Steven Behnke]

You can't import the Issue Key. It's only there so that you can update existing issues, not create new issues with the key provided from the CSV.

[Larry Miller]

Thanks Steven.  Any suggestion on another option to store the old key womewhere?

[Steven Behnke]

I would simply map it to External Issue Id, which should be an existing Custom Field created by the importer.

[Larry Miller]

Thanks again

[Steven Behnke]

No problem, happy to help out a little

[Larry Miller]

Another import question.  Test file has multiple comments in separate fields.  I tried importing them with each field have the designation Comment and also tried defining each field with the label Comment 1, Comment 2, etc.  Neither seems to work,  Any ideas?

[Steven Behnke]

Format should look like this: 

| Comment | Comment | Comment |
| "01/01/2012 10:10;Admin; This comment works" | "01/30/2015 19:10;username; Another comment" | "05/02/2017 01:15;developer; Three comments for luck!" | 

https://confluence.atlassian.com/adminjiracloud/importing-data-from-csv-776636762.html#ImportingdatafromCSV-TipsforimportingCSVdataintoJIRAfields

[Larry Miller]

I think I was missing the quotes.  I'll give it a try.  Thanks

[Steven Behnke]

No sweat, good luck!