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Hi

Each time I try to import CVS I get a white page, and I can't do anything else.

My CVS is ok, with not too many lines ( just one) , and I try with different browser, same thing.

may I've got some help.

Thanks 

5 answers

0 votes
Nic Brough Community Leader Jun 17, 2016

Could you explain which importer you're using and make sure there's at least a header and one data line in your CSV?

Thanks for your answer.

I made a CSV file with juste two lines, first one with a header : summary, reporter and a second line with my data : example, tyty

 

I tried with Asana importer plugin for JIM 1.05 and after Itried with Jira-Importers-plugin 7.1.8, I got same result with both.

I'm a little confused with this two plugins, I don't know which one I have to use ?

Then, I try import from issue, and from import menu, I also got same result : white page : 

http://localhost:8000/secure/admin/BulkCreateValueMappingPage.jspa?externalSystem=com.atlassian.jira.plugins.jira-importers-plugin%3AbulkCreateCsv

 

I don't know, where i am wrong.

 

Thanks again

Nic Brough Community Leader Jun 17, 2016

Have you tried the CSV importer?

Where can I find CSV importer?

I tried with different versions of JIRA :  all CSV imports are OK till 7.1.2 (included), I didn't try 7.14 and 7.1.6.

But it doesn't work with 7.1.7

Thanks for your comments

Same here, CSV importer's "Begin import" and "Validate" buttons both make blank white screen, and nothing happens. Tried all kinds of csv's with no luck. With and without headers. JIRA 7.1.7, java 1.8.0_92

Catalina.log prints:

org.apache.catalina.connector.Response.sendRedirect Failed to redirect to ...

java.lang.IllegalArgumentException: Illegal character in query at index 174: ...

at java.net.URI.create(URI.java:852)

I'm getting this problem as well. The base URL is fine, there are no blank entries in my csv, it has a header and a data line.

I'm getting the same problem now a year later. Using JIRA version 7.1.10. Both `Validate` and `Import` take me to a 404 

 

No webpage was found for the web address:https://xxxmyserverxxx.com:8443/secure/admin/BulkCreateValueMappingPage.jspa?externalSystem=com.atlassian.jira.plugins.jira-importers-plugin%3AbulkCreateCs

 

Exactly the same issue on JIRA Version 7.1.7 - CSV importer's "Begin import" and "Validate" buttons both go to a 404 webpage error.

jira-importers-plugin - 7.1.6

 

Here's the catalina log when the 404 error appears:

 

21-Aug-2017 16:51:19.341 WARNING [http-nio-8082-exec-15] org.apache.catalina.connector.Response.sendRedirect Failed to redirect to [https://jira.blah.com/secure/admin/ImporterLogsPage!import.jspa?externalSystem=com.atlassian.jira.plugins.jira-importers-plugin:bulkCreateCsv&atl_token=XXXX-XXXX-XXXX-XXXX|xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx|lin]


java.lang.IllegalArgumentException: Illegal character in query at index 171: https://jira.blah.com/secure/admin/ImporterLogsPage!import.jspa?externalSystem=com.atlassian.jira.plugins.jira-importers-plugin:bulkCreateCsv&atl_token=XXXX-XXXX-XXXX-XXXX|xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx|lin

 

 

Could it be an illegal character in the csv file?  I've opened the csv in excel, works no problem.  It's got 3 rows, and 22 columns - but I'm only importing 6 of those columns.

Keri Duthie Atlassian Team Nov 27, 2017

Hi Belinda, 

 

A little late here, but hopefully this will help others on 7.1.7 running into the same issue:

https://confluence.atlassian.com/jirakb/importing-from-csv-results-in-404-error-826871565.html

 

Cheers, 

Keri

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