I've created a Role (Designers) & added a user. Why cant i assign issues to the Role?

Hi

I've created a Role (Designers) & added 2 users. When i go back to my project and raise a new issue, why cant I assign a new issue to the Designer Role?

What steps do I need to take to have the "Designer" role available to assign issues I create to? Do i need to associate the role to my projects workflow or something? 

 

 

1 answer

0 votes

Check the permission scheme for the project.

It needs to say "assignable user: role (designers)"

Thanks Nic

Followed instruction but alas, it still doesn't work, there must be something else i'm missing. I've tried to create a new permissions scheme but someones actually deleted my Test Project.  Cheers anyway!

I'm not sure why it wouldn't seem to work.  You have a new role (which will still be there, even if your project has been killed off).  Set up the permission scheme with the setting, then apply it to a project (you can easily swap it back to the old scheme if you don't want this to be a permanent change).

Then put a user in that role and see if you can assign the issue to them.  You should find you can.

You have to update your permission scheme and add your new role (Designers) to the Assignable User.

Regards, Aylin.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Friday in Jira Service Desk

Looking for anyone who has switched from Zendesk to Jira Service Desk

Hi Community! The Jira Service Desk marketing team is looking for customers who have successfully switched from Zendesk to Jira Service Desk!   We’d love to hear your thoughts on the pros and ...

97 views 6 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you