I'm unable to get my users to connect via LDAP

[Jorge Perez]

I've set up LDAP, but when I create a user it's unable to use their windows login.

[Jorge Perez]

Already have. We the same LDAP service for other application and works fine.

[105349]

Give this doc a look:

LDAP Error Code 1

[105349]

Hey Jorge!

Some questions:

• When you're logged into JIRA, can you find the user in question via Cog Icon -> User Management? 
• When you added the LDAP server, were you able to successfully connect to it?  Are you able to manually perform a sync?
• Is the LDAP server the first server in your User Directory list?  JIRA checks directories from the top down.
• Are the groups that the LDAP users belong to have login rights for JIRA?

Check those out and let me know what you find!

Thanks!

[Jorge Perez]

1. Yes
2. Yes/Yes
3. Yes
4. I've tried both with a user that  is part of the JIRA internal directory and newly created users using only the LDAP connection.

[Jorge Perez]

getting the following error according to Log Analyzer:

2014-05-20 10:47:15,673 QuartzScheduler_Worker-2 ERROR ServiceRunner [atlassian.crowd.directory.DbCachingDirectoryPoller] Error occurred while refreshing the cache for directory [ 10200 ].

com.atlassian.crowd.exception.OperationFailedException: java.util.concurrent.ExecutionException: com.atlassian.crowd.exception.OperationFailedException: org.springframework.ldap.UncategorizedLdapException: Uncategorized exception occured during LDAP processing; nested exception is javax.naming.NamingException: [LDAP: error code 1 - 000004DC: LdapErr: DSID-0C0906E8, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, v1db1]; remaining name 'ou=aquaman,dc=avengers,dc=com'

 at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAllUsers(UsnChangedCacheRefresher.java:166)

 at com.atlassian.crowd.directory.ldap.cache.AbstractCacheRefresher.synchroniseAll(AbstractCacheRefresher.java:78)

 at com.atlassian.crowd.directory.ldap.cache.UsnChangedCacheRefresher.synchroniseAll(UsnChangedCacheRefresher.java:126)

 at com.atlassian.crowd.directory.DbCachingRemoteDirectory.synchroniseCache(DbCachingRemoteDirectory.java:1014)

 at com.atlassian.crowd.manager.directory.DirectorySynchroniserImpl.synchronise(DirectorySynchroniserImpl.java:75)

 ...

Caused by: javax.naming.NamingException: [LDAP: error code 1 - 000004DC: LdapErr: DSID-0C0906E8, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, v1db1]; remaining name 'ou=aquaman,dc=avengers,dc=com'

 at com.sun.jndi.ldap.LdapCtx.mapErrorCode(Unknown Source)

 at com.sun.jndi.ldap.LdapCtx.processReturnCode(Unknown Source)

 at com.sun.jndi.ldap.LdapCtx.processReturnCode(Unknown Source)

 at com.sun.jndi.ldap.LdapCtx.searchAux(Unknown Source)

 at com.sun.jndi.ldap.LdapCtx.c_search(Unknown Source)

 at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_search(Unknown Source)

 at com.sun.jndi.toolkit.ctx.PartialCompositeDirContext.search(Unknown Source)

 at javax.naming.directory.InitialDirContext.search(Unknown Source)

 at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

 at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)

 at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)

 at java.lang.reflect.Method.invoke(Unknown Source)

 at org.springframework.ldap.transaction.compensating.manager.TransactionAwareDirContextInvocationHandler.invoke(TransactionAwareDirContextInvocationHandler.java:92)

 at com.sun.proxy.$Proxy2798.search(Unknown Source)

 at org.springframework.ldap.core.LdapTemplate$3.executeSearch(LdapTemplate.java:231)

 at org.springframework.ldap.core.LdapTemplate.search(LdapTemplate.java:293)

[Nicolas Bourdages]

What error message do you get when you use the Test Settings feature in the user directory config page? It's unlikely anyone could help you unless you add a bit of details. There could be several possible explanations: firewall, network issues, permissions issues.

[Jorge Perez]

I'm not familiar with the "Test Settings" features. All the connections are there, it's just when I try to connect in the front end it's doesn't even record the failed attempts.