I installed Jira and cannot login

I installed JIRA trial version and connected to it using my gmail id. however after reboot, I cannot login.

I don't see any logs updated under

C:\Program Files\Atlassian\JIRA\logs

C:\Program Files\Atlassian\Application Data\JIRA\log

Any ideas where I can start looking to troubleshoot and fix the login?

1 answer

1 accepted

This widget could not be displayed.
Mikael Sandberg Community Champion Apr 20, 2016

Did you install it as a service? If not have you started JIRA after the reboot? The start_jira.bat script is under the bin directory of your JIRA home directory.

Yes, it is installed as a service and I rebooted my computer too.

https://i.imgur.com/l0cTYrW.png

 

I am trying to login and it does not allow me to login

https://i.imgur.com/1GQKBlu.png

I opened the atlassian-jira-security and found that it is rejecting my gmail id. now I am confused as I seemed to be locked out of my installation. how do I fix it?

2016-04-20 15:44:07,796 http-nio-8080-exec-2      HttpSession created [dhtnui]
2016-04-20 15:56:07,764 AsynchronousJiraSetup anonymous 954x23x1 dhtnui 0:0:0:0:0:0:0:1 /secure/SetupFinishing!triggerSetup.jspa JIRA 7.1.4 build: 71008 started. You can now access JIRA through your web browser.
2016-04-20 16:03:02,008 localhost-startStop-2      HttpSession [dhtnui] destroyed for 'Rakesh1972'
2016-04-20 16:07:24,334 JIRA-Bootstrap      JIRA 7.1.4 build: 71008 started. You can now access JIRA through your web browser.
2016-04-20 17:30:44,326 http-nio-8080-exec-1   -   HttpSession created [7us2li]
2016-04-20 17:31:37,406 http-nio-8080-exec-13 anonymous 1051x13x1 7us2li 0:0:0:0:0:0:0:1 /rest/gadget/1.0/login login : 'Rakesh1972@gmail.com' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
2016-04-20 17:32:09,872 http-nio-8080-exec-14 anonymous 1052x14x1 7us2li 0:0:0:0:0:0:0:1 /rest/gadget/1.0/login login : 'Rakesh1972@gmail.com' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
2016-04-20 17:48:59,267 http-nio-8080-exec-15 anonymous 1068x40x1 7us2li 0:0:0:0:0:0:0:1 /rest/gadget/1.0/login login : 'Rakesh1972@gmail.com' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
2016-04-20 17:50:00,672 http-nio-8080-exec-17 anonymous 1070x41x1 7us2li 0:0:0:0:0:0:0:1 /rest/gadget/1.0/login login : 'Rakesh1972@gmail.com' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
2016-04-20 18:50:10,025 ContainerBackgroundProcessor[StandardEngine[Catalina]]      HttpSession [7us2li] destroyed for 'anonymous'
2016-04-20 23:44:40,284 http-nio-8080-exec-16 anonymous 1424x42x1 - 0:0:0:0:0:0:0:1 /secure/WelcomeToJIRASoftware.jspa HttpSession created [10fzz3d]
2016-04-20 23:44:59,714 http-nio-8080-exec-3 anonymous 1424x51x1 10fzz3d 0:0:0:0:0:0:0:1 /login.jsp login : 'Rakesh1972@gmail.com' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.
2016-04-20 23:48:39,071 http-nio-8080-exec-1 anonymous 1428x54x1 10fzz3d 0:0:0:0:0:0:0:1 /login.jsp login : 'administrator' tried to login but they do not have USE permission or weren't found. Deleting remember me cookie.

 

 

I looked at the logs and found that I did not use my gmail id for my admin access. all is good now.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

143 views 1 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you