A particular step of a test case can fail for something that is unrelated to the overall test case.
Here's an example:
The test is to see if the PIP (Picture In Picture) feature of your TV displays the correct channel in the PIP window.
If in Step 2. the PIP window appears in the lower left corner, then that is a bug, and that step can be marked as Fail and a bug can be filed. But the purpose of the test was to see if the PIP window showed the correct channel. Therefore, the test case Passed, even though Step 2 Failed.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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