A particular step of a test case can fail for something that is unrelated to the overall test case.
Here's an example:
The test is to see if the PIP (Picture In Picture) feature of your TV displays the correct channel in the PIP window.
If in Step 2. the PIP window appears in the lower left corner, then that is a bug, and that step can be marked as Fail and a bug can be filed. But the purpose of the test was to see if the PIP window showed the correct channel. Therefore, the test case Passed, even though Step 2 Failed.
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Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
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