I get a 500 when trying to generate an SLA Report

Jasper Knops July 26, 2016

I go to JIRA Administration > Add-ons > Time To SLA Plugin > SLA Report to generate a report and fill in the form:

  • Filter: Task Project (containing all issues of project Task Project)
  • SLA status: all
  • Working Duration: Human readable formatted 

When I press Next I get a 500 error. See 

The error does not occur when I select any other option for SLA status.

3 answers

0 votes
Tuncay Senturk
Community Leader
Community Leader
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August 2, 2016

Hi again,

The problem fixed with the latest versions (5.20.1 for JIRA 6.x, and 6.15.1 for JIRA 7.x)

Regards

Tuncay

0 votes
Jasper Knops July 27, 2016

I raised a ticket

Tuncay Senturk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 27, 2016

Great, thanks

0 votes
Tuncay Senturk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 27, 2016

Hi Jasper,

Thanks for the feedback. This is a bug introduced with latest version.

We'll soon fix the problem.

Could you please raise a ticket here so that you'll get notified about the progress?

Thanks

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