I cant log in

Lauren Ross June 13, 2016

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Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 13, 2016

You're going to need to give us more information.  We can see it's your Cloud JIRA account, but what does "I can't log in" mean?  Can you reach it?  Does it tell you the password is wrong?  Can other people log in?  Have you tried a password reset?  Have you asked your admins to check the account is ok?

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Lauren Ross June 13, 2016

it says the passwords wrong and then when i try and reset the password (https://sallysalon.atlassian.net/login/forgot) it wont accept my email address as the username and when i click on forgot username, it send me an email to the same link: https://sallysalon.atlassian.net/login/forgot

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 13, 2016

Ok,when I follow the forgot password routine, the first step (forgot user name, to which I give it my email address) sends me a user name.  I can then go to the second step with a forgotten password, and use the username it gave me (not an email address!) and I'll then get the set-new-password function.

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