2 answers

1 accepted

0 votes

You're going to need to give us more information.  We can see it's your Cloud JIRA account, but what does "I can't log in" mean?  Can you reach it?  Does it tell you the password is wrong?  Can other people log in?  Have you tried a password reset?  Have you asked your admins to check the account is ok?

it says the passwords wrong and then when i try and reset the password (https://sallysalon.atlassian.net/login/forgot) it wont accept my email address as the username and when i click on forgot username, it send me an email to the same link: https://sallysalon.atlassian.net/login/forgot

Ok,when I follow the forgot password routine, the first step (forgot user name, to which I give it my email address) sends me a user name.  I can then go to the second step with a forgotten password, and use the username it gave me (not an email address!) and I'll then get the set-new-password function.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

709 views 5 16
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot