I created a board for my service desk project. The board is using the new issue view. When I select an issue on my board, it opens the issue details. I want to configure how it looks, but I cannot find the "Issue Layout" page.
1. If I go to Project->Settings, I do not have an option for "Issue Layout." So I try to do the next step.
2. Next Step: When viewing an issue on the board, I click "..." --> Configure. It brings me to this page: https://touton.atlassian.net/plugins/servlet/project-config/IT/issuelayout?screenId=13211
The page does not load, just a blank white screen shows.
What am I doing wrong?
Thank you for your feedback regarding this behavior.
The Issue Layout menu was not implemented yet for Service Desk projects, that's why the option at the detail view is taking you to a blank page. In fact, this is a confusing and not expected behavior on JIRA, so we have created a bug reporting this problem:
Also, we have created a new feature request in order to add the Issue Layout menu to Service Desk projects, which would fix the bug as well:
Feel free to vote and watch the feature request to increase its priority and also be notified of any updates.
For now, if you need to customize the Detail View of your board, please switch back to the old issue view by clicking on your profile picture > Personal Settings > Unflagging the option.
Please, let me know if this information answers your question.
Unfortunately, this option is not available for JIRA at this moment, however, we have requested our development team to allow the global deactivation of JIRA labs for JIRA Site Administrators:
That been said, a common approach that many users are performing to ensure that all the users are properly deactivating the new issue view is by creating an issue for them with all the instructions to perform it or add an announcement banner with the instructions.
Let me know if you still have any questions.
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