When I try to exit a closed ticket I do the following:
click "e" (opens popup)
Make changes I want to make
Result: after a second the popup is still there, but the data is not saved.
I already changed the workflow and added jira.issue.editable with value "TRUE" (there was no jira.issue.editable available). After this the above was still valid.
Please explain how I can edit a closed ticket.
The workflows are published, but I have additional information.
If I edit using the edit button I cannot save (there are no errors visible in the screen). Clicking on the update button results in a pause of aprox. 1 second.
If I edit on the issue itself (for example by clicking on the pensil next to description) I can edit and save the changes. Changes are also visible, so this works.
Unfotunately I have no idea how to solve this.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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