How to update resolutions.

I added a new status to our workflow, but now the resolution doesn't update when I move it to "Done". 

2 answers

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You need to make sure your workflow has post-functions that set the resolution

Hi there,

Thanks for the help here. I thought I just updated the post functions and it looks like they still say unresolved. sad

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Peter Bengov Community Champion Jul 17, 2016

Hi Jennifer,

If I understand the question correctly, you should be able to use Script Runner's Bulk Fix Resolutions to change a resolution for a closed ticket. 

See some more data here:

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