How to track tasks for people who don't use Jira

Hi there,

I am managing a project that has a mixture of Jira users and non-users associated with it.

I'd like to be able to use JIRA as normal for the Jira users, but I also want to be able to track tasks assigned to the non-users (as I would in MS Project or similar).

Is there any way to have a person in Jira, to whom I can "assign" tasks, but without requiring them to be set up as an active Jira user?

We're using Atlassian Cloud, so can't use plugins that require a server instance.

Thanks,

Mark

 

3 answers

1 accepted

This widget could not be displayed.

Hi Mark,

The simplest manual solution is to add "Non JIRA user" text custom field and put names there. This should work for simple "manual" management.

This widget could not be displayed.

Hi Mark,

I don't know a way to assign issues to an user that is not active. But if your problem is licencing, you could create only one active user (let's call it External user) and assign to it all tasks

Regards!

This widget could not be displayed.

Hi Mark, have a look at the JIRA Issue Collector https://confluence.atlassian.com/adminjiraserver071/using-the-issue-collector-802592637.html

...

Visitors to your web site do not require a user account in JIRA to use the JIRA feedback form.

...

But be aware that when using it people might spam you.

Other option: Use the email catcher and assign all incomming issues/tickets to a dedicated user, see https://confluence.atlassian.com/adminjiraserver070/creating-issues-and-comments-from-email-749383405.html

Cheers

Heiko

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

Atlassian Research Workshop opportunity on Sep. 28th in Austin, TX

We're looking for participants for a workshop at Atlassian! We need Jira admins who have interesting custom workflows, issue views, or boards. Think you have a story to sha...

49 views 2 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you