How to track tasks for people who don't use Jira

Hi there,

I am managing a project that has a mixture of Jira users and non-users associated with it.

I'd like to be able to use JIRA as normal for the Jira users, but I also want to be able to track tasks assigned to the non-users (as I would in MS Project or similar).

Is there any way to have a person in Jira, to whom I can "assign" tasks, but without requiring them to be set up as an active Jira user?

We're using Atlassian Cloud, so can't use plugins that require a server instance.




3 answers

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Accepted answer

Hi Mark,

The simplest manual solution is to add "Non JIRA user" text custom field and put names there. This should work for simple "manual" management.

Hi Mark,

I don't know a way to assign issues to an user that is not active. But if your problem is licencing, you could create only one active user (let's call it External user) and assign to it all tasks


Hi Mark, have a look at the JIRA Issue Collector


Visitors to your web site do not require a user account in JIRA to use the JIRA feedback form.


But be aware that when using it people might spam you.

Other option: Use the email catcher and assign all incomming issues/tickets to a dedicated user, see



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