Need to set a workflow status Let's talk that shows as In Progress to customers.
(Setting priority to Urgent since this is a live customer service desk for 2 customers of ours)
You can join multiple statuses in Jira into one status, which is available for customer in the portal.
You can find more info here:
Go to the Customize the workflow statuses for a request type part
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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