How to set "Internal workflow" status that customer cannot see?

[Pooja]

Need to set a workflow status Let's talk that shows as In Progress to customers.

(Setting priority to Urgent since this is a live customer service desk for 2 customers of ours)

[Alexey Matveev]

Hello,

You can join multiple statuses in Jira into one status, which is available for customer in the portal. 

You can find more info here:

https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html

Go to the Customize the workflow statuses for a request type part