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How to set "Internal workflow" status that customer cannot see?

Need to set a workflow status Let's talk that shows as In Progress to customers.


(Setting priority to Urgent since this is a live customer service desk for 2 customers of ours)

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You can join multiple statuses in Jira into one status, which is available for customer in the portal. 

You can find more info here:

Go to the Customize the workflow statuses for a request type part

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