How to set incoming email which is used to set high priority

vishnunairr July 11, 2016

Hi 

I'm trying to setup Creating issues and comments from email

When I create a ticket it uses my default priority. How can I create a new ticket via email with High Priority? When I check the link it says below:
  • If the incoming email is set to a high priority, the corresponding issue will be created with a higher priority than the default priority that is set in your JIRA system.

Please let me know if it's possible to set the priority via email. 

1 answer

0 votes
verraf July 11, 2016

The built-in mail handler try to map the email's priority with the priority set in Jira.

If match then "If the incoming email is set to a high priority, the corresponding issue will be created with a higher priority than the default priority that is set in your JIRA sys" 

Nic Brough -Adaptavist-
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July 11, 2016

Not all mail clients have the ability to set a priority, but when they do, it should work as Raffaele describes.

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