How to make items marked "Done" resolved?

We have many items marked "Done" but none of them are "Resolved". I read somewhere that this can be configured into the Workflow but do not see how.

Can you help?

Thanks,
Jeremy

 

2 answers

1 votes

There's several of ways to do it.  Both of the main ones rely on you identifying at what point in the lifecycle you want an issue to become "resolved" and looking at the workflow transition that should be taking them from unresolved to resolved (transitions change the status, so I usually recommend people get the list of status in the workflow and divide them into two piles - one where an issue needs more work, and done/resolved/ended/etc.  Then look at all the transitions going from one pile to another, as that's where we need to think about it)

First, there's the interactive way - for transtions going from unresolved to resolved, add a "screen" to the transition.  Make sure the screen includes the resolution field.  Users will then set it during the transition.

Second is the non-interactive way.  Same set of transitions, but you add a post-function for "set resolution field to fixed".

Third, you also need to pick up the "reopen" transitions.  On them, you use a similar post-function, but "set resolution field to <none>"

You can see the first and third point in the JIRA default workflow, as an example.

There are other ways to change resolution (if you have JIRA Software, there's a flag on the status in the workflow.  Or listeners. Or other bits of code.  Etc).

I'm trying to create a transition that include "set resolution field to 'something' " but I do not see this as an option (or anything like it) in the list of possible post-functions for transitions.  What am I missing?

Look for the "set value" post-function.  It'll let you choose "resolution" and a value for it.

0 votes
Ignacio Pulgar Community Champion Feb 10, 2016

Edit the workflow and click on the transition that go to the status Done. On the menu on the right side, click Screen, and select Resolve issue screen. From that moment on, changing the status to Done will prompt a dialog window to enter the Resolution.

 

 

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

928 views 5 18
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot