I don`t know if you have tried this before but there is an option for this on the cog item. Please try to follow the steps below:
Choose the cog icon at top right of the screen, then choose System. Select Import & Export > Project Import to open the 'Project Import' wizard page.
You can also check the link below for more information about some JIRA actions:
Please let me know if is this is actually your issue or i didn't understand it.
Best of luck,
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