How to hide the history of a ticket with sensitive information?

If someone were to accidentally put sensitive information into a ticket or a comment - you can delete that information, but the exposed sensitive information is still in the history.

I am wondering if you can hide the history of that ticket so that the exposed information cannot be seen.

Is there a way to prevent people from seeing history with exposed sensitive information?

1 answer

1 accepted

0 votes
Answer accepted

There's a long-standing problem with JIRA's comments in that they do not have a history - if you edit or delete a comment, it's not tracked, so you can destroy the sensitive information that way.

But issue history - no, on Cloud, your only real option is to delete the issue.  You can clone it first to preserve the current field data and drop the history and comments though.  (There's a longer-winded option of exporting, editing and importing, but it's not "fun")

Thank you, that is very helpful!

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Oct 09, 2018 in Jira Core

How to manage many similar workflows?

I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...

393 views 6 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you