You'll need code to hide the bar, although a read-only user won't get the "create" button as they can't do it.
That's what I imagined. This read-only user has to be a service desk agent in order to view the service desk reports. By default the agents get all the permissions - create/edit/transition etc. We want to create a user that will be able to display these service desk reports on our monitors. Hiding this toolbar is the only thing I can think of.
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