That's what I imagined. This read-only user has to be a service desk agent in order to view the service desk reports. By default the agents get all the permissions - create/edit/transition etc. We want to create a user that will be able to display these service desk reports on our monitors. Hiding this toolbar is the only thing I can think of.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
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