That's what I imagined. This read-only user has to be a service desk agent in order to view the service desk reports. By default the agents get all the permissions - create/edit/transition etc. We want to create a user that will be able to display these service desk reports on our monitors. Hiding this toolbar is the only thing I can think of.
Hi there! Shannon from Statuspage here. 👋 With Cyber Monday quickly approaching, we're looking to hear from Atlassian customers – specifically from teams who touch incident response li...
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