We created an HTML email notification, for when a new ticket is opened. We created a simple HTML template, but whenever it's triggered the email sent looks like the screenshot below.
We do not want that part at the bottom. How do we get rid of that?
There is an Atlassian article titled Customizing email content that may be of assistance. If this is for Service Desk you may also want to review Managing service desk notifications. Both of these articles show you where the templates are located and how to make changes to the velocity templates. In addition, there is also a feature request to make this a bit more usable in the UI. In light of that please also vote on JRASERVER-7266 to add impact and hopefully our devs can add this in the future!
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs