How to filter on closed issues

In our JIRA setup we have a button with label "Close Issue" next to the "Resolve Issue" button. Pressing this button closes all work that has been done on the issue. How do I create a filter that shows all closed and, equivalently, all non-closed issues?

Note that this has nothing to do with whether a ticket is resolved or not.

3 answers

if Closed and Resolved are status values then status = Closed or status != Closed.

Otherwise, back to Nic's questions.

0 votes

What does "closes all work that has been done in the issue" mean?  What is this button doing to the issue?

The button's label is "Close Issue". I do not know which state variable it affects (if I did I would filter on that variable of course). After pressing the button though, the button disappears.

If you can't tell us what the button actually does, there's no way we can tell you how to filter on it.

Assuming it is a transition though, the status will probably change.  The most simple thing to do is look at the issue history, as changes should go in there.

Hi Kostas, 

do you mean the JIRA field "resolution" maybe?

There is a difference between issuestatus (Resolved, Closed) and fieldvalues of resolution field (Fixed, Done, Resolved, Not reproducable) etc. 

So if you want to filter you could try filter status or resolution field. 

 

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