How to configure workflow for ticket where it must wait for approval before continuing?

I want to create a workflow for support where the ticket needs approval in order to continue. Example is support request ticket has been issued and in order to fulfill the issue we need approval from the customer to resolve the issue.

2 answers

0 votes

The easiest solution is to add another status into the workflow for "waiting for approval"

0 votes
Joseph Pitt Community Champion May 05, 2016

In addition to what Nic said have an approval implies it may not be approved.  I would have a fields 'Approval status' and 'Approver' on a screen shown during the transition and a transition for Approve that sets the Approval Status to approved and copies the current user to the Approver field and a transition that sets status to Denied and sets the approver and have it go to a status of Denied. From there you can gather more data or whatever is needed and approve or close as rejected.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Monday in Confluence

Organizing your space just got easier - Page Tree Drag & Drop is here

Hi Community! I’m Elaine, Confluence Product Manager. You may have read my earlier post about page tree in space navigation sidebar. I'm excited to share another improvement that helps you organize ...

158 views 3 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you