I am trying to connect JIRA and Zendesk through email exchanges. I cannot use a plugin because our JIRA instance is not publically accessible since it is host on our internal server.
I succeeded so far to create a ticket in JIRA from Zendesk with Email this issue emails handler. The next step I would like to achieve is JIRA to answer by email to Zendesk with the ticket id created in JIRA as an internal comment in Zendesk and this is not that easy. I'm able today to send the ticket number in a new email but it is always interpreted by Zendesk as a new ticket (and not included as a private comment).
This is due to the reply to field which doesn’t follow the Zendesk structure (support+zendeskTicketID@myCompany.zendesk.com). What I need to achieve is
Thank you for your help
I don't think what you're trying to do is possible out of the box. I've had good experience with the third-party Email Handler plugins, scripting plugins, and the Zendesk-integration add-ons.
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