Unfortunately the online support portal of Atlassian is preventing me from asking more questions, for the next 24hours.
Would it be possible for me to ask you two more ?
If so :
Thank you for the consideration.
>How do I customise and retain an issue creation format
Change the screen. That's it. A screen is the list of fields a user is presented with when the workflow or action in selected by the user. The "issue creation format" is simply the screen.
>can I search issues based on specific field
Yes. Click the "issues" menu and use search
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