If you have X Service Desk Agents who need Software as well, then you need X Agent licences and X Software licences.
The most common mix of licences we see is a handful of Agents and a bigger group of developers, so things like 10 Agents and 100 Developers - 90 actual developers and 10 developers who are also Agents.
Well, you could end up with three separate licences like that, each granting different numbers of users, but the "need X" stuff in my answer still stands.
An important note is that both Software and JSD licences include Core licences, so you could do things like:
Which lands you with up to 80 users, all of whom can use Core functions, 5 get Agent access and 25 get Scrum/Kanban stuff. If you have (say) 4 users who need to be Software and Agent users on the same account, then your maximum user count would be 76, as those 4 need to consume the two application licences each.
Over the next several weeks we'll be sharing some of our Getting Started guides here in the community. Throughout this series of posts, we'd love to hear from customers and non-customers ab...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs