It also depends on how do the IT Guy and NON IT guy differentiate on the way they work. Does the IT guy just monitor it on a screen (like the JIRA boards) or JIRA Gadgets? Does the NON IT guy just monitors his email addresses for tickets and does not want to use the JIRA site at all (he can respond to tickets via emails too) so he/she may not need to learn how JIRA works. A few things to ask first and add context.
I'm John Allspaw, co-founder of Adaptive Capacity Labs, where we help teams use their incidents to learn and improve. We bring research-driven methods and approaches to drive effective inciden...
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