It also depends on how do the IT Guy and NON IT guy differentiate on the way they work. Does the IT guy just monitor it on a screen (like the JIRA boards) or JIRA Gadgets? Does the NON IT guy just monitors his email addresses for tickets and does not want to use the JIRA site at all (he can respond to tickets via emails too) so he/she may not need to learn how JIRA works. A few things to ask first and add context.
I have multiple projects that use variations of the same base workflow. The variations depend on the requirements of the project or issue type. The variations mostly come in the form of new statuses ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs