It also depends on how do the IT Guy and NON IT guy differentiate on the way they work. Does the IT guy just monitor it on a screen (like the JIRA boards) or JIRA Gadgets? Does the NON IT guy just monitors his email addresses for tickets and does not want to use the JIRA site at all (he can respond to tickets via emails too) so he/she may not need to learn how JIRA works. A few things to ask first and add context.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
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