I am trying to unlock the TEAM field so I can make the drop down say TEAM 1, TEAM 2, TEAM 3 to better track the ticket. Can any one help me? I want to be able to open a ticket and make the team field say team1 so team 1 knows to begin working on it.
You can unlock fields, but it requires some hackery, and they are locked to prevent mis-configuration or mis-use of the locked field.
Is this the field from the Tempo add-ons? If it is, you should be configuring the list of teams in the admin sections of Tempo.
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