Your "customers" can see the portal and the items they raise, or are included on. If you want them to see more, then yes, they need to sign up as a full JIRA user. Although, if you allowed anonymous access (read only, of course) to projects, they'd also be able to see the project that way.
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
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