How do add watchers on create issue using Automation for JIRA?

Nick Menere Community Champion Nov 21, 2016

How do add watchers to an issue during issue creation?

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Nick Menere Community Champion Nov 21, 2016

It is fairly easy to add people as watchers during issue creation using Automation for JIRA!

If you want add a known set of watchers you can simple add them using the add watchers action:

image2016-11-22 16:14:19.png

Though if you want to be able to specify the user on the create screen, you will need to add a user customfield and then copy that user to the watchers.

image2016-11-22 16:17:25.png

You could also delete the user from the customfield so it wont show up. It is fairly similar to the approach used to add request participants in Service Desk - https://blog.codebarrel.io/automation-of-the-week-add-request-participants-on-ticket-creation-in-jira-service-desk-675af383f7e6#.wudq4ual0

 

Will watchers receive the notification on issue creation?

Normally, watchers of an issue can be added when the issue has already been created and, therefore, they do not receive a notification until the issue gets updated...

Nick Menere Community Champion Nov 21, 2016

JIRA will not notify this user from the create event. Though it will send it from the edit event if set up. Alternatively, it is trivial to add an action to notify the suer either by email, hipchat, slack or text.

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